1. Introduction

We at [skr-tours.com] strive to provide the best travel experiences for our customers. This Return and Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting a refund.

2. Eligibility for Refunds

Refund eligibility depends on the specific terms and conditions of the booking made. Generally, the following guidelines apply:

  • Flights: Refunds are subject to airline policies. Non-refundable tickets cannot be refunded, but may be eligible for changes or credit with the airline.
  • Hotels: Refunds are based on the hotel’s cancellation policy. Some reservations may be fully refundable, while others may incur a cancellation fee.
  • Packages: Refunds for travel packages will depend on the combined policies of the individual components (flights, hotels, activities).

3. Process for Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team via email or phone. Provide your booking reference number and details of your request.
  2. Review of Request: Our team will review your request and verify eligibility based on the terms of your booking.
  3. Processing Time: If eligible, the refund process will be initiated. Processing times may vary depending on the payment method and third-party policies.

4. Non-Refundable Items

Certain items and bookings are non-refundable. These may include, but are not limited to:

  • Non-refundable flight tickets
  • Certain hotel reservations
  • Special promotions and deals

5. Changes and Cancellations

If you need to change or cancel your booking, please contact our customer service team as soon as possible. Changes and cancellations are subject to the policies of the service providers and may incur additional fees.

6. Contact Us

For any questions or concerns regarding our return and refund policy, please contact us:

  • Email: support@skr-tours.com

7. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all bookings made after the changes are posted.